Consumer alert: EVO Energy Solutions

14 November 2019

MCS have been made aware that unsolicited letters are being circulated, targeting consumers with Solar PV systems.

Letters have been distributed from a company called EVO Energy Solutions offering “free MOT and services” on systems. The letter goes on to advise that solar panel warranty is due to expire.

These letters have stark similarities to others that we have warned of previously; linked to the ‘British Trading Solar Association’ (BTSA), ESE Consultants Limited and ESE Services. Gary Fredson currently is, or has been, associated with these companies, with one of his companies ESE Services having been found to be in breach of the Trading Standards-backed Renewable Energy Consumer Code (RECC).

Linked to this, earlier this year The Daily Mirror newspaper conducted their own investigation of BTSA and Gary Fredson, warning consumers of junk mail that could trick you into making unnecessary payments.

If you receive unsolicited letters from companies offering services for your solar panels, we advise you to either ignore the letter completely or, if you are concerned, to contact your original installer or an MCS accredited installer that is also a member of a consumer body for advice. EVO Energy Solutions are not registered with MCS.

You can search for an MCS accredited installer here. EVO Energy Solutions should NOT be confused with EvoEnergy Ltd, who are an MCS certified Installer (NIC2071) who have been trading since 2007.

It isn’t evident where EVO Energy Solutions have drawn the data from for their direct mail out. If you have concerns over the use of your data, we would advise that you notify the ICO. If you’d like to escalate a complaint, please report the incident to the Citizens Advice Consumer Service on 03454 04 05 06.

The MCS Compliance Team have been liaising closely with Trading Standards on this new case. They have now been passed the investigation.