MCS Statement on Coronavirus
17th March 2020
The developing situation with COVID-19 is a complicated one, which we at MCS continue to closely monitor. Our thoughts go out to those directly impacted by the outbreak.
MCS is taking decisive steps to reinforce efforts to curtail the COVID-19 outbreak, protect the safety of our team, and support and serve our Installers and their customers through this challenging time. For now, it is business as usual for the MCS Helpdesk.
We have activated a work-from-home plan for all MCS employees, we are now remote working as an organisation, remaining fully open for business supported with a remotely managed Helpdesk. Our work-from-home strategy is designed to ensure that we continue to provide a complete and effective service to our Installers and their customers.
We are monitoring the latest updates from the UK Government and the World Health Organisation, and we have now implemented our Business Continuity Plan. Our main priorities are the health and safety of our team whilst continuing to provide a responsive service.
We have eliminated all non-essential business travel and postponed our attendance at events. In the meantime, we will continue to work on the delivery of our ambitious Business Plan to bring scheme improvements in the coming months. We will also provide a regular stream of MCS related communications via our website and social media channels – please do engage with us.
We understand that this will be an extremely challenging time for our Installers and their businesses, if MCS can provide any support – please do call our Helpdesk Team 0333 103 8130 or email us: firstname.lastname@example.org