Business Manager

Role:                                      Business Manager

Reports to:                         Market Development Director 

Salary:                                   £52,000 – £60,000 based on experience

Location:                             Sci-Tech Daresbury with a flexible policy to support home working

Contract:                            37.5 hours per week; permanent, full-time

 

The Business Manager is a new role within MCS, central to the launch and development of Go Renewable, a joint venture between MCS and Energy Saving Trust. You will be expected to guide this business venture  through its early phases of deployment and growth. The role also includes  the oversight and management of a range of other external commercial relationships between MCS and its partners.  

MCS and The Energy Saving Trust are preparing to launch the new consumer offer  “Go Renewable”. The reputations and power of the two brands offer consumers a new level of confidence, delivered through a web-based  guide that supports consumers through the  steps of selecting appropriate renewable technologies for their home and then obtaining installation quotes from MCS certified businesses.  

Go Renewable is targeted with delivering major value to the renewable sector through improved consumer and contractor journeys. In time, it is expected to deliver significant revenues to the joint venture. 

 

Main role and responsibilities

Oversee the launch and operation of the new Go Renewable consumer portal. This will launch in 2024 as a joint venture between MCS and Energy Saving Trust.  

 The primary objective is to meticulously evaluate market behaviour and trends, furnishing the wider MCS team with indispensable insights and understanding of market behaviour.  

Key responsibilities: 

  1. Define, along with MCS and EST management the commercial and operational KPI’s of the new venture. 
  1. Ensure MCS and EST management are informed of performance against KPIs 
  1. Analysing user feedback and data to identify areas for improvement 
  1. Ensure Go Renewable is resourced and supported to provide the best chance of success 
  1. Help the project delivery team move Go Renewable into business as usual 
  1. Manage relationships with external partners for the delivery of Go Renewable, including contractors, assessment providers, platform developers and others. 
  1. Oversee other external commercial relationships for MCS such as Contractor Quality Scheme on Jersey, data sharing contracts and other non-certification lead revenue streams 
  1. Monitoring of website performance, identifying and addressing any issues 

 

Key aims of the role: 

  • Understand and define the user journey – build from the internal / external user testing conducted by MCS/Energy Saving Trust to test the selection and purchasing journey with actual homeowners, assessors, and installers to understand potential areas for improvement. 
  • Business model – test the business model with installers to understand whether the Go Renewable is delivering value.  
  • In-home assessment – Establish how many consumers move forward with an in-home assessment. Determinehow the price point of the assessment lands with householders, what is the drop-off rate and how long does it typically take for a consumer to get to the marketplace. 
  • Marketing – test the marketing approach for the platform. Determine what level of usage can be achieved based on organic traffic from MCS and EST websites, assessing how can this be augmented with fee / paid-for promotion or strategic outreach / partnerships. 
  • Advice – pilot the advice / help desk element of the platform. Determine what are the main questions being asked and as a result, how the site content / FAQs can be improved to better support users. 
  • Financials – test the process for tracking, reporting, invoicing, and forecasting financials for the venture. Develop a system / structure that can effectively scale with the platform. 
  • Product management – develop and test a process for continuous product improvement. Build a backlog and product roadmap with metrics for tracking usage. Agree a process for conducting regular reviews and prioritising future developments of Go Renewable.  

 

About MCS

Since 2008, MCS has certified contractors, low-carbon products, and installations used to produce electricity and heat from renewable sources, including solar panels and heat pumps across the UK. 

Small-scale renewable energy is increasingly affordable and gives people the independence and security of heating and powering their home themselves, reducing dependence on fossil fuels by relying on ‘home-grown energy’. 

Something that’s ‘home-grown’ is also something you can take pride in. By giving people the confidence to invest in renewable technologies, we aim to make a real contribution to the global fight against climate change and help the UK meet its ambitions of achieving net zero carbon emissions by 2050 – while creating new green jobs in the process. 

MCS maintains records of every certified installation delivered under the scheme since it began. Not only do we make this data publicly and freely available on the MCS Data Dashboard – the UK’s most comprehensive reference for small-scale renewable installations and installers – but it is regularly used by industry experts, national media, and government policy-makers to inform the UK on our shared national progress towards net zero. 

MCS experienced its most successful year to date in 2023, with record numbers of certified solar PV and heat pump installations.  

As an MCS employee, you will have the ability to demonstrate, understand and apply our company values. These are embedded in all roles across the business, and you should evidence these values as part of the application process:  

  • We are open and inclusive 
  • We are understanding 
  • We are knowledgeable 
  • We are innovative 
  • We are principled 
  • We are passionate

 

Person specification

Knowledge

  • Understanding of commercial business processes and delivery, ideally on-line (Essential)
  • Understanding of growing and launching a new business (Desirable)
  • Degree level education or equivalent (Desirable)
  • Understanding of the domestic renewable and or retrofit sector (Desirable)
  • Understanding of targeted Marketing campaigns (Desirable)
 

 

Skills

  • Entrepreneurial (Essential)
  • Exceptional written, verbal, and non-verbal communication skills (Essential)
  • Organised and professional with demonstrable strengths in delivery (Essential)
  • Able to work under pressure and to deadlines (Essential)
  • High level of accuracy, concentration, and attention to detail (Essential)
  • Excellent interpersonal skills (Essential)
  • Ability to analyse complex data (Essential)
 

 

Behaviour

  • A track record of successful, profitable delivery of growth (Essential)
  • A track record of building and maintaining relationships internally and externally (Essential)
  • Collaborative team player who enjoys being part of a purpose-led organisation (Essential)
  • Enquiring, analytical mindset (Essential)
  • Confident, self-motivated, and willing to learn (Essential)
  • Natural self-starter who can work independently (Essential)
 

 

 

What we offer: 

  • 25 days’ annual leave per annum – increasing to 28 days with 3 years’ service, and to 30 days with 5 years’ service.
  • Flexibility to support some homeworking after completion of your probation period.
  • 8% company pension contribution.
  • Access to and support with continuous professional development.
  • Access to salary sacrifice schemes, such as Cycle2Work.
  • Payment of one professional subscription.
  • Access to a mental health first aider and counselling support.
  • Provision of free fruit, tea and coffee, soft drinks, breads and spreads, and rotating breakfasts in the office.
  • An innovative office environment that encourages collaboration.

 

To apply, please send a CV and covering letter outlining how you meet the person specification by Email to careers@mcscertified.com no later than 11 April 2024. 

Successful applicants will be invited to a face-to-face interview at the MCS office, Sci-Tech, Daresbury WA4 4AB.