We’ve been listening

After listening to your feedback about the recent changes we made to our MCS Installation Database (MID), we understand that these updates were handled poorly on our behalf and that the lack of warning to installers has caused some disruptions.

We’ve heard your feedback and we have decided to make some changes going forward.

We want to let you know about our future plans, starting with, how we aim to resolve these issues with our MID.

To make life easier for our installers, we’re planning to hold regular MID Development Sessions. These sessions will be short, 20-minute sessions, covering everything from how an installer can use the MID, upcoming changes to expect, along with a chance for our installers to provide feedback and suggestions on how we can improve the MID.

More information on when and where these training sessions will be held is to follow.