Contact Us
Ways to get help
Whether you are a consumer, installer or manufacturer, our dedicated MCS Helpdesk Team would be happy to answer any questions you have.
Please note, we will try our best to answer most questions, but if you have a technical question relating to a specific technology or installation, our FAQ’s page might be the best place to start. Alternatively, your Certification Body may be able to help.
The MCS Helpdesk operates Monday 10.00am – 4.30pm and Tuesday – Friday, 9.00am – 4.30pm. The Helpdesk is closed on bank holidays. We will do our best to respond to out of hours voice messages the next working day.
Over the Christmas period, please note that there will be some temporary changes to the opening of the Helpdesk telephone lines:
Thursday 23rd December 9.00am-4.30pm
Friday 24th December 9.00am-12.30pm
Monday 27th to Friday 31st December – Closed
Monday 3rd January – Closed
From Tuesday 4th January, the usual opening hours of 9.00am-4.30pm will resume.
Call the Helpdesk on 0333 103 8130, email: hello@mcscertified.com or submit an enquiry/call-back request below:
ENQUIRY FORM
MEDIA ENQUIRIES
If you are looking for additional information for an article, or are keen to discuss a story idea or collaboration? Get in touch, email: communications@mcscertified.com or call 0333 103 8130
Alternatively, you can contact our PR Agency by emailing: mcs@rumpuspr.com.
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MCS
Suite G40
Innovation Centre
Sci-Tech Daresbury
Keckwick Lane
Daresbury
Cheshire
WA4 4FS
UNACCEPTABLE BEHAVIOUR POLICY
MCS is committed to providing a fair, consistent and accessible service for all of our customers. However, MCS has to balance this by providing a safe working environment for our staff to operate within and to ensure that our work is undertaken in an efficient and effective manner. On occasions, customers may make unreasonable demands that could affect the service we provide to other customers, or communicate with us in a manner which causes offence to our staff.
MCS reserves the right to manage customer contact in an appropriate manner to protect our staff and to maintain the effectiveness of our service.