Ways to get help
Whether you are a consumer, installer or manufacturer, our dedicated MCS Helpdesk Team would be happy to answer any questions you have.
Please note, we will try our best to answer most questions, but if you have a technical question relating to a specific technology or installation, our FAQ’s page might be the best place to start. Alternatively, your Certification Body may be able to help.
The MCS Helpdesk operates Monday 10.00am – 4.30pm and Tuesday – Friday, 9.00am – 4.30pm. The Helpdesk is closed on bank holidays. We will do our best to respond to out of hours voice messages the next working day.
Call the Helpdesk on 0333 103 8130, email: firstname.lastname@example.org or submit an enquiry/call-back request below:
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UNACCEPTABLE BEHAVIOUR POLICY
MCS is committed to providing a fair, consistent and accessible service for all of our customers. However, MCS has to balance this by providing a safe working environment for our staff to operate within and to ensure that our work is undertaken in an efficient and effective manner. On occasions, customers may make unreasonable demands that could affect the service we provide to other customers, or communicate with us in a manner which causes offence to our staff.
MCS reserves the right to manage customer contact in an appropriate manner to protect our staff and to maintain the effectiveness of our service.