MCS Certificate Queries
An MCS certificate is proof that your installation has been designed, installed & commissioned to the highest standard using only MCS certified products by an MCS certified installer. Please note that an MCS certificate is not a mandatory or legal requirement for system installation.
In order to obtain an MCS certificate, the installation must meet all of the following three requirements:
- Commissioned by an MCS certified Installation Company
- Include an MCS certified product
- Have a commissioning date after 15th July 2009
MCS certified Installers are required to issue the MCS Certificate to the customer directly. This should be within 10 days of the system being commissioned.
CHECKING A CERTIFICATE EXISTS
You can check whether an MCS Certificate exists by calling the MCS Helpdesk. You will need to know the technology type of the system and the full address (including postcode) of where the system is installed.
If you have never received a certificate, if you require a copy of your certificate or, if you require an amendment, you should contact your original MCS certified installer in the first instance to request this.
THE COST OF COPY CERTIFICATES OR AMENDMENT REQUESTS
To cover administrative costs there is a charge of £30 +VAT (£36 in total) payable before a copy certificate is issued. The fee covers one MCS certificate copy, with any number of amendments.
We’ll assess the evidence to confirm if it’s sufficient for a certificate to be issued. If it is, we’ll email you a PayPal payment request. Once payment is received, the MCS certificate will be provided within 10 working days.
A refund may be granted in the following scenarios, supported by evidence:
- The payor is found to be ineligible to receive a certificate.
- The payor changes their mind before any processing work has been undertaken.
- Payment(s) made in error.
To request a refund please email firstname.lastname@example.org with the reason for the refund request and the payment transaction ID, within 14 days of purchase. Refunds will be processed at the original purchase value and via the original payment method.
MCS COMPLIANCE CERTIFICATE
MCS introduced Compliance Certificates for heat generating technologies. Compliance Certificates are effectively checklists which confirm that your heating system was installed according to MCS Standards and records key information about the heating system. Your Installer should ensure that you are provided with a copy of your Compliance Certificate.