Consultation: MCS Scheme Redevelopment

2 June 2023

MCS published a six-week consultation on proposed changes to the Scheme.

To help meet our Mission to: “give people confidence in low-carbon energy technology by defining, maintaining and improving quality”, we’ve undertaken a rigorous review of MCS, the way the scheme operates and the delivery of consumer protections. The conclusion of this review has led to a proposed redevelopment of the scheme which we now invite your views on.

Ian Rippin, CEO of MCS said: “This is the next chapter in the development of MCS and the crucial role that it plays in the adoption of small-scale renewable technology.

We wish to deploy a new scheme, focused on establishing the evidence of quality as delivered to customers and less on back-office systems and paperwork. In addition, we plan for a step change in customer service, support and protections. This will be elevated and delivered through a new ‘Customer Duty’ with obligations to safeguard customers embedded directly into the scheme itself.”

He added: “The proposed changes make good on a promise that the new leadership of MCS has made to improve the effectiveness of the scheme and give consumers the confidence that they need to embrace home-grown energy. It will also enable the enormous potential for growth for this market.

We really have listened to the feedback and understand the challenges and barriers that contractors and consumers can face. We are determined that MCS is an enabler – responsible for driving quality up and ensuring consumers are satisfied, to assert ourselves as the recognisable quality mark for the sector.”